So you have an upcoming interview in a call center? How well you’re prepared for it? If you’re reading this article, you are definitely looking for tips to prepare yourself for an interview. And you will get the right questions and their answers to prepare well for an interview in a call center. By answers I didn’t mean their literal answers but a way to answer them. Answers must be tailored as per the situation, the job, the employer and the job candidate.
Now that you have landed the right place to prepare for a job interview in a call center, we will be moving onwards now.
Starting Your Call Center Interview
Like any other interview your call center interview will have different phases. Depending on the job and the company, you may have to attend more than one single interview before you finally land into a call center job. The following stages may have to be faced for a job candidate landing a career in the customer service industry:
Phone Interview
This is usually the first interview, for any job post. But specifically talking of a customer service organization, the interviewer will be checking your accent and your communication skills. It may be a bad time for you to attend that phone interview and you could face confusion, as what to say. But you don’t have to compromise your important work you’re busy with at that time. State that this isn’t the right time and to arrange the interview some other time. But be gentle, your attitude will give the first impression of your personality. Although, resumes are considered to be the first impression creator elements, but your attitude towards the interviewer on the phone also matters a lot. So be kind and humble. State the next best time for this interview and be free at that time. There is nothing wrong in it.
Tips to attend a phone interview to get into a customer service job:
- A phone interview for a call center job maybe a video conference, so you need a quiet and a clean place
- The best thing to have is a non-distorting line when in an interview
- Place you resumes and certificates in front of you
- Before the interview make some research and extract some short but relevant notes, so you don’t have to search the web during the interview.
- You may also be asked about salary expectations. You need to have a good knowledge of the current market trend.
- In a video conference, you need to focus on your suiting as well. Dress a formal suit
The time provided for the interview must be the best and only for the interview.
Aptitude Test
This is the next stage usually. The purpose is to test your language, knowledge and thinking skills. You will have to complete that test within the specified time. You need to be accurate and quick. This test will be a general testing of your knowledge and skills. No matter if you were told about that aptitude test for the customer service job, you must be prepared for it. Practice on some sample aptitude tests to increase the chance of getting that job.
Computer Proficiency Test
In this test you will be tested for your typing skills and basic office application skills. For technical purposes this test can check your computer skills in detail and also may constitute questions relating to hardware.
Do you know you’ll have to go through all these stages to land into the field of customer services? Now you know it, be prepared and get that job in a call center.
Author Bio:
Muhammad Bilal has been writing articles and blogs on different topics. His main focus is on career management, as this is the topic where concentration is required. This blog is written for candidates interested in call center jobs, guiding them through the process of landing into call center job.